Member Services

At Health Choice Generations (HMO D-SNP), members are our number one priority. Our mission is to treat you with the utmost respect and dignity while providing you safe, effective, quality healthcare.

One way to accomplish this is to provide members with outstanding customer service. Health Choice Generations has formed a team of knowledgeable, experienced Member Services representatives. Member Services’ sole purpose is to help resolve any questions or problems.

A few examples the Health Choice Generations Member Services team can assist with:

  • Explaining benefits offered by the plan and answering general questions
  • Locating primary doctors, specialists, or pharmacies in your area
  • Updating demographic information on your member file
  • Ordering new or replacement Member ID cards

Our Member Services Department is open 8 a.m. – 8 p.m., 7 days a week and can be reached by calling 1-800-656-8991. TTY users should call 711. Or, you may e-mail Member Services at

Your Health Care Buddy

Health Choice Generations understands the importance of individualized care. That is why we assign every member their very own health care buddy. Your health care buddy will contact you regularly throughout the year to help you with your health care needs including, finding a doctor and helping you make appointments.

Your buddy is just a phone call away!


Last Updated: 12/31/2019

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