Changes to Health Choice Generations

Steward Health Choice Generations (HMO D-SNP) is now owned by Blue Cross Blue Shield of Arizona.

With this change, we will be changing our plan name to Health Choice Generations (HMO D-SNP). What does this mean to you? The good news is that there is nothing that you need to do! We are here to answer your questions. You can call us toll free at 1-800-656-8991 (TTY 711), 8 a.m. to 8 p.m., 7 days a week. In the meantime, here are some answers to the most commonly asked questions:

Will I have to change my primary care provider or specialist?

No. Health Choice Generations is planning to keep the same provider network as Steward Health Choice Generations.

Can I use the same pharmacy?

Yes, most of the pharmacies remain in the network. However, Health Choice Generations is changing Pharmacy Benefit Managers (PBM) in 2020 from Optum Rx to CVS. Please refer to the Pharmacy Directory to determine if your Pharmacy is in the CVS Network. Health Choice Generations has ensured that most members will not see a disruption in the pharmacy network.

Will I get a new ID card?

Health Choice Generations has sent members a new ID card for 2020. You can continue to use this ID card until you receive your new ID card.

Will there be changes in my benefits?

There will be no changes to member benefits other than those made of January 1, 2020.

Who do I call if I have a problem or complaint (for example, if I do not receive a return call from my provider)?

If you are not happy with the care you are receiving, try to solve any issues by talking directly with your provider. If the issue cannot be resolved, please call us at 1-800-656-8991 (TTY 711), 8 a.m. to 8 p.m., 7 days a week.



Last Updated: 01/03/2020

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